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What payment methods can I use?
We accept card payments, bank transfers, mobile wallets, and cash on delivery where available.
Is cash on delivery available everywhere?
Cash on delivery is available in selected locations and may not apply to all products.
Are there any hidden charges?
No. All costs including delivery fees are clearly shown before you complete your order.
How do I place an order on VmtAfriq?
To place an order, simply browse through our products, add your preferred items to the cart, proceed to checkout, choose your delivery and payment options, and confirm your order.
Can I change or cancel my order after placing it?
You can modify or cancel your order before it is shipped. Once the order has been dispatched, changes may no longer be possible.
Will I receive confirmation after placing an order?
Yes, once your order is placed, you will receive a confirmation message by email or SMS with all the details.
What delivery options are available?
VmtAfriq offers several delivery options including standard delivery, express delivery, same day delivery in selected locations, international shipping, and pickup options.
How long will my order take to arrive?
Delivery time depends on your location and the shipping method you select. Estimated delivery dates are shown during checkout.
What should I do if my delivery is delayed?
If there is a delay, our support team will keep you informed and assist until your order is delivered.
What is your return policy?
Items eligible for return can be sent back within the stated return period, provided they meet our return conditions.
How do I request a refund?
Log in to your account, go to your order history, and submit a return or refund request for the item.
How long does it take to receive a refund?
Refunds are processed after the returned item is inspected and usually reflect within a few business days.
Do I need an account to shop on VmtAfriq?
Creating an account is recommended for easy tracking, but guest checkout may be available.
How can I reset my password?
Click the forgot password option on the login page and follow the instructions sent to your email.
Is my personal information safe?
Yes, we use secure systems and industry standard measures to protect your information.
Are the products on VmtAfriq genuine?
Yes, we work with verified sellers and trusted brands to ensure all products are authentic.
What happens if a product is out of stock?
Out of stock items are clearly marked. You may also receive notifications when they are restocked.
Can the product I receive differ slightly from the images?
Minor variations may occur, but product descriptions accurately represent each item.
How do I apply a promo code?
Enter your promo code during checkout to enjoy the discount.
Can I use more than one discount at a time?
Unless stated otherwise, only one promotion can be applied per order.
Why is my promo code not working?
Promo codes may expire or have usage conditions. Please check the terms before applying.
How can I download my invoice?
You can download your invoice from your account under order details after completing a purchase.
Can I request changes to my invoice?
Yes, you can contact customer support with your order number for assistance.
How do I start selling on VmtAfriq?
Visit the Sell on VmtAfriq page and complete the seller registration process.
How and when do sellers get paid?
Seller payments are processed according to the agreed payout schedule.
Are there any selling fees?
Yes, commissions and service fees depend on the product category and are explained during registration.
How does the affiliate program work?
Affiliates earn commissions by sharing product links and referring customers to VmtAfriq.